Webhook for incoming message notification

POST https://example.com/webhook/incoming-message

This webhook is triggered when the a new message is received.

*/*

Body Required

Payload for the incoming message callback

  • event string Required

    Values are DISPATCH_STATUS or INCOMING_MESSAGE.

  • sentDate string(date-time) Required

    Message date and time (UTC)

  • sender string Required

    Your sender the user replied to.

  • channel string Required

    Values are RCS, SMS, or WHATSAPP.

  • channelIdentifier string Required

    The user identifier for the current channel.

  • message string Required

    The user message.

  • ctaPayload string

    The call-to-action code (CTA) associated to the message.

Responses

  • 200

    Callback received successfully

POST Incoming Message Notification
Request examples
{
  "event": "DISPATCH_STATUS",
  "sentDate": "2025-01-01T14:30:00Z",
  "sender": "My Sender",
  "channel": "RCS",
  "channelIdentifier": "+390000000000",
  "message": "string",
  "ctaPayload": "string"
}