Agent.sa

Show Ticket

Add MCP server to your AI tool

Allow AI tools and LLMs to interact with the API documentation portal through MCP.

MCP server URL

https://bump.sh/agentsa/doc/agentsa/mcp

Standard setup for AI tools providing an mcp.json file

mcp.json 
"Agent.sa MCP server": {
  "url": "https://bump.sh/agentsa/doc/agentsa/mcp"
}
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GET /Company/Support/Tickets/{public_id}
Support bearer auth

Fetches a single ticket by its public_id. Returns the same shape as a list entry plus extended fields (assignee, category, tags, conversation reference).

Required ability: Tickets-Show

Rate limit: 40 requests / minute

Path parameters

  • public_id string Required

    The public_id returned by the Create Ticket endpoint (e.g. tkt_01HX...).

Responses

  • 200 application/json

    Ticket details retrieved successfully.

    Hide response attribute Show response attribute object
    • data object
      Hide data attributes Show data attributes object
      • public_id string

        Unique public identifier for the ticket. Use in path parameters.

      • subject string
      • status string

        Lifecycle state of the ticket.

      • priority string
      • identifier string

        Your external reference, if provided.

      • conversation_id string

        ID of the associated conversation. Use to send/read messages.

      • created_at string(date-time)
      • assignee object | null
      • category object | null
      • tags array[string]
  • 401

    Missing or invalid bearer token.

  • 403

    Token lacks the Tickets-Show ability.

  • 404

    Ticket not found or not visible to this tenant.

  • 429

    Rate limit exceeded. Retry after the number of seconds in the Retry-After header.

    Hide headers attribute Show headers attribute
    • Retry-After integer

      Seconds to wait before retrying.

GET /Company/Support/Tickets/{public_id} 
curl \
 --request GET 'https://velents-agents.velents.ai/Company/Support/Tickets/tkt_01HX...' \
 --header "Authorization: Bearer $ACCESS_TOKEN"
Response examples (200) 
{
  "data": {
    "public_id": "tkt_01HX...",
    "subject": "New support ticket",
    "status": "human_pending",
    "priority": "normal",
    "identifier": "ORD-12345",
    "conversation_id": "cnv_01HX...",
    "created_at": "2026-05-06T10:14:00Z",
    "assignee": {},
    "category": {},
    "tags": [
      "string"
    ]
  }
}