Body
-
The channel type. One of
web
,facebook
,sms
,whatsapp
,line
orcustom
. By default, Studio’s Send to Flex widget passes it on to the Task attributes for Tasks created based on this Flex Flow. The Task attributes will be used by the Flex UI to render the respective Task as appropriate (applying channel-specific design and length limits). IfchannelType
isfacebook
,whatsapp
orline
, the Send to Flex widget should set the Task Channel to Programmable Chat.Values are
web
,sms
,facebook
,whatsapp
,line
, orcustom
. -
The SID of the chat service.
Minimum length is
34
, maximum length is34
. Format should match the following pattern:^IS[0-9a-fA-F]{32}$
. -
The channel contact's Identity.
-
Whether the new Flex Flow is enabled.
-
A descriptive string that you create to describe the Flex Flow resource.
-
The Task Channel SID (TCXXXX) or unique name (e.g.,
sms
) to use for the Task that will be created. Applicable and required whenintegrationType
istask
. The default value isdefault
. -
In the context of outbound messaging, defines whether to create a Task immediately (and therefore reserve the conversation to current agent), or delay Task creation until the customer sends the first response. Set to false to create immediately, true to delay Task creation. This setting is only applicable for outbound messaging.
-
The SID of the Studio Flow. Required when
integrationType
isstudio
.Minimum length is
34
, maximum length is34
. Format should match the following pattern:^FW[0-9a-fA-F]{32}$
. -
The Task priority of a new Task. The default priority is 0. Optional when
integrationType
istask
, not applicable otherwise. -
The number of times to retry the Studio Flow or webhook in case of failure. Takes integer values from 0 to 3 with the default being 3. Optional when
integrationType
isstudio
orexternal
, not applicable otherwise. -
The Task timeout in seconds for a new Task. Default is 86,400 seconds (24 hours). Optional when
integrationType
istask
, not applicable otherwise. -
The URL of the external webhook. Required when
integrationType
isexternal
. -
The Workflow SID for a new Task. Required when
integrationType
istask
.Minimum length is
34
, maximum length is34
. Format should match the following pattern:^WW[0-9a-fA-F]{32}$
. -
The Workspace SID for a new Task. Required when
integrationType
istask
.Minimum length is
34
, maximum length is34
. Format should match the following pattern:^WS[0-9a-fA-F]{32}$
. -
The software that will handle inbound messages. Integration Type can be:
studio
,external
, ortask
.Values are
studio
,external
, ortask
. -
When enabled, the Messaging Channel Janitor will remove active Proxy sessions if the associated Task is deleted outside of the Flex UI. Defaults to
false
. -
When enabled, Flex will keep the chat channel active so that it may be used for subsequent interactions with a contact identity. Defaults to
false
.
curl \
-X POST https://flex-api.twilio.com/v1/FlexFlows \
--user "username:password" \
-H "Content-Type: application/x-www-form-urlencoded" \
-d 'ChannelType=web&ChatServiceSid=string&ContactIdentity=string&Enabled=true&FriendlyName=string&Integration.Channel=string&Integration.CreationOnMessage=true&Integration.FlowSid=string&Integration.Priority=42&Integration.RetryCount=42&Integration.Timeout=42&Integration.Url=https%3A%2F%2Fexample.com&Integration.WorkflowSid=string&Integration.WorkspaceSid=string&IntegrationType=studio&JanitorEnabled=true&LongLived=true'
{
"ChannelType": "web",
"ChatServiceSid": "string",
"ContactIdentity": "string",
"Enabled": true,
"FriendlyName": "string",
"Integration.Channel": "string",
"Integration.CreationOnMessage": true,
"Integration.FlowSid": "string",
"Integration.Priority": 42,
"Integration.RetryCount": 42,
"Integration.Timeout": 42,
"Integration.Url": "https://example.com",
"Integration.WorkflowSid": "string",
"Integration.WorkspaceSid": "string",
"IntegrationType": "studio",
"JanitorEnabled": true,
"LongLived": true
}
{
"ChannelType": "web",
"ChatServiceSid": "string",
"ContactIdentity": "string",
"Enabled": true,
"FriendlyName": "string",
"Integration.Channel": "string",
"Integration.CreationOnMessage": true,
"Integration.FlowSid": "string",
"Integration.Priority": 42,
"Integration.RetryCount": 42,
"Integration.Timeout": 42,
"Integration.Url": "https://example.com",
"Integration.WorkflowSid": "string",
"Integration.WorkspaceSid": "string",
"IntegrationType": "studio",
"JanitorEnabled": true,
"LongLived": true
}
{
"account_sid": "string",
"channel_type": "web",
"chat_service_sid": "string",
"contact_identity": "string",
"date_created": "2023-05-04T09:42:00+00:00",
"date_updated": "2023-05-04T09:42:00+00:00",
"enabled": true,
"friendly_name": "string",
"integration_type": "studio",
"janitor_enabled": true,
"long_lived": true,
"sid": "string",
"url": "https://example.com"
}
{
"account_sid": "string",
"channel_type": "web",
"chat_service_sid": "string",
"contact_identity": "string",
"date_created": "2025-05-04T09:42:00Z",
"date_updated": "2025-05-04T09:42:00Z",
"enabled": true,
"friendly_name": "string",
"integration_type": "studio",
"janitor_enabled": true,
"long_lived": true,
"sid": "string",
"url": "https://example.com"
}